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Featured Local Job: Service Manager – Dispatcher in Clarion

Monday, January 23, 2017 @ 12:01 AM

Posted by exploreClarion

Luton’s Plumbing , Heating and Air Conditioning in Clarion, PA is currently seeking a service manager/dispatcher.

Key Responsibilities:
• Manages the service operations to achieve profitable execution of assigned service business.
• Ensures consistency and excellence of service and monitors and tracks service business plans.
• Ensures that pricing structures are achieved and maintained.
• Determines the resourcing needs for service work by matching the capabilities of the service technicians with the type and length of the service job.
• Resolves customer complaints and issues regarding service technician performance.
• Manages service technicians and a dispatch center to deliver excellent customer service.
• Assesses service technician performance, ensures compliance to performance standards and initiates corrective action as appropriate.
• Involved with the recruitment, selection and hiring of new service technicians.
• Assists in developing performance standards and expectations for service technicians and technicians accountable for their performance.
• Leads and conducts service technician meetings, performance reviews, development plans, compliance assessments, and technician debriefing regarding service calls.

Job Requirements:
• 5-years as a Commercial HVAC and/or plumbing Service Manager managing 12 or more technicians.
• Candidate must be familiar with the service sales side of the HVAC/ plumbing business.
• Previous experience working with HVAC/ plumbing equipment.
• Sufficient technical knowledge and skills.
• Strong initiative, self-directed, multi-tasked and self-motivated.
• Excellent verbal and written communication skills.
• Strong customer relations and interaction skills.
• Good presentation skills.
• GPS Tracking and management skills is a plus.

Interested candidates for this role must be self-motivated, goal oriented and able to foster relationships with our current and future customers.

Position benefits including: Health, Simple IRA, Aflac.

Salary is based on experience.

Candidates looking to apply can drop of their resumes at office in Clarion or email resumes to

Luton’s Plumbing , Heating and Air Conditioning – 105 N 1st Ave, Clarion, PA 16214

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